Security First Insurance - Social Media Capture and Control

During a typical month, Security First processes 700 claims. However, in the aftermath of a hurricane, that number can swell to tens of thousands within days. It has always been a challenge for the company to scale up quickly, staffing its call centers to handle the influx of customers trying to file insurance claims for damaged property and possessions. In the past, customers made claims primarily by phone and sometimes email. Today people try any means available to connect with an agent or claims representative, including posting a question or comment on the company’s Facebook page or tweeting a message using Twitter.

Content Cloud

 

Integritie help a major bank create a world class Content Management Cloud

We're all familiar with the pain involved in hunting through piles of bank statements and phone bills, searching for a particular transaction. Multiply that task by several million, and you have some idea of the difficulties many businesses face in storing and retrieving vial customer data. Integritie working with a major bank response to this has been to introduce a content management system, which enables its customers to search through millions of online documents to locate the precise piece of information needed within seconds. Read how Integritie helped the bank to exploit state-of-the-art imaging and printing technology to handle these operations as cost-effectively and efficiently as possible.

Content Cloud

 

 

 

 

 

 

Integritie provide DHL with a stable and scaleable content management environment

Read how Integritie worked in partnership with DHL to provide a stable environment that allows DHL to scan and process thousands of waybills per day. Integritie was able to design and implement a solution that gave DHL a 75% increase in efficiency.
Content Cloud

 

 

 

FileNet Cloud, Software As A Service, SaaS, IBM Content Manager Cloud, SaaS,