Complaints Processing Online: How it Works


CPS Online is an ‘out of the box’ cloud based business solution which means you can instantly improve your complaint management processes and benefit from enhanced access and security.

Flexible and Affordable

Compared to many competitive Enterprise Content Management and Workflow solutions, you will not need deep pockets to afford CPS, which utilises award winning technologies to deliver the rich functionality.  Built on the IBM Filenet platform, trusted by 100s of blue chip organisations, you can be confident that the solution will scale up and down within your specific requirements and budgets.

CPS is delivered as an online solution and utilises Knowledge Capture© Online (KC Online), a robust and totally secure Cloud (SaaS) platform. However, if required, it can also be delivered as traditional on-premise implementation.  Either way, you can opt for a subscription based service where you only pay for the number of users and projected data storage requirements.

Easily integrated and fully supported

Designed and built to integrate with any communication channels without the need for coding, CPS Online requires only minimal internal IT resource for implementation and ongoing support.

Integritie provide full support at installation and ongoing user assistance via our technical helpdesk. There is no need for extensive user training as CPS Online has been designed for easy to set up, navigation and use.

In designing and building CPS Online Integritie have combined:

  • Our expertise in image and content management solutions

  • An in depth understanding complaint management and processing, including audit, storage and compliance issues faced by businesses

  • Our commitment to providing exceptional customer support

CPS is a flexible Cloud solution that meets the needs of any organisation, whatever its’ size or sector.