Integritie Newsletter - July 2007
Welcome to the latest issue of the Integritie Newsletter, we welcome your feedback on marketing@integritie.com.
Business Process Management Study results
AIIM - The Enterprise Content Management Association released results from its new Industry Watch study "BPM: Not Just Workflow Anymore." The study of over 800 end users, found that although most organisations have embarked on Business Process Management (BPM) initiatives, there exist few best practices.
According to Carl Frappaolo, AIIM's Vice President, Market Intelligence, "Despite the great potential benefits associated with BPM, there exist many challenges to doing it right. BPM initiatives must be preceded by clear executive leadership, detailed process design and a business strategy ripe with internal culture issues. Education at all levels of the organisation should be undertaken early on.
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Call recording for less than 60p a day per user
Call recording is becoming a "must have" for an ever increasing number of businesses. For many, recording of calls is now a mandatory requirement for compliance purposes, for others, recognising that a recording of a telephone transaction is the only way to provide satisfactory dispute resolution is the driver.
Integritie's Knowledge Capture Voice call recording solution for Enterprise Content Manager voice archival is now available under a monthly leasing facility. This gives businesses all the benefits of a complete digital call recording solution without any high up-front costs.
Integritie successfully upgrade a large Insurance Company
Integritie was contracted to perform a IBM Content Manager upgrade/migration for CM/400. The customer was on CM/400 with WAF V4R1 (unsupported) and needed to migrate to CM/400 with WAF V5R3. Their full system backup was taking 24 hours (2TB of data) daily, which would not provide a quick enough recovery should a system failure occur. The company relies on this system for a critical line of business application which integrates with CM/400 WAF (iSeries). The system is critical and no downtime was allowed. Integritie designed the migration plan for the customer to minimize business impact, and used a technique to replicate the CM/400 to the test system and completed a two step migration on the test system 1 week prior to cut-off. During cut-off, Integritie synchronized the test system with production. Re-ran the migration and replicated the production environment with converted data. Over 7 million documents were migrated.
Integritie provide DHL with a stable content management environment
Read how Integritie worked in partnership with DHL to provide a stable environment that allows DHL to scan and process thousands of waybills per day. Integritie was able to design and implement a solution that gave DHL a 75% increase in efficiency.