Capture your Companies Telephone
Calls & Business Information
Many organisations face the dilemma of determining when it might
be prudent to capture telephone conversations and other business
documents. And, increasingly, those organisations, and the regulatory
bodies that oversee their industries, are concluding that it could
prove too expensive not to do anything. |
The IBM and integritie Call Recording and Document Management Smooth
Start offering is an ideal way to kick start the inevitable process
of capturing and managing your companies telephone conversations and
customer business records.
Select your Smoothstart Pricing
Rage to view the solution specifications
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$can 9,700 |
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$can 25,000 |
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$can 48,000 |
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Who should be interested in this product?
- Industries where the regulator requires voice
capture or other business record capture such as images and
PC files for audit or compliance needs?
- Industries where the regulator stipulates a
minimum retention period for your voice and other business data
and records?
- Businesses that suffer a commercial risk by
not recording voice transactions, business data and records.
- Business that have a legal obligation to record
and store this data.
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More
details
Advancements in telephone call recording and IBM Document Management
technology enables the easy and fast capture and retrieval of telephone
calls and business files, providing significantly improved real time
customer service, query resolution, and reduced business costs.
Telephone calls and business records such as letters, images, invoices
etc can be quickly captured and retrieved from your index business rules,
such as by customer name, date, phone number, call comments, length
of calls, company names etc. This fixes a serious issue, no longer loosing
important call files, improving audit readiness, and reduced staff costs
relating to IT and Admin Retrieval Staff manually locating historic
telephone call recordings and business records.
Companies can now partly or totally record telephone conversations,
this can be done manually or automatically, capturing archiving and
retrieving relevant parts of a call, providing significant cost savings
from reduced storage, backup, and retrieval advancements.
This fixed price solution provides a user intuitive drag and drop index
and archive feature to easily, quickly, and accurately archive any digitised
PC file. The index help and verification feature improves user indexing
accuracy of documents into IBM's Document Management archive.
This SmoothStart offering provides a simple and easy 'future path'
to move from old telephone call recording and document management solutions,
providing one consolidated Corporate Archive, which can include the
consolidation of your old telephone call archives and any digitised
business records.
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